The main requirement to develop a user experience that can set an example is to meet the exact needs of the user. Later we will work both the simplicity and elegance of that system that make that product something pleasant when using.
We must understand that the user experience goes far beyond complying with the functionalities provided in a client’s briefing. In order to achieve a quality user experience, a perfect fusion between services from multiple disciplines must be achieved, including engineering, marketing, graphic and industrial design and interface design.
We must also distinguish between UX and usability: according to the definition of usability, it is a quality attribute of the user interface, which covers whether the system is easy to learn, efficient to use and enjoyable.
Therefore, it is important to understand that the total user experience is a much broader concept.
Next we refer to Garrett layers to explain the hierarchy and deliverables that should be developed in a UX project.
The components of an experience are divided into 5 layers that we will describe from the bottom up, and we will see how the upper layers are constructed as a result of the lower layers.
Layer 1 or Strategy: This layer is defined as the needs of the user and the objectives of the site or system. All experience must have a clear and concrete purpose, and must be defined before beginning work on any type of deliverable.
Layer 2 or Scope: It implies what the site or system will do and the content it will include. Functionality requirements that the system must meet to meet the needs of the user and objectives of the page that we have defined previously will be included.
Layer 3 or Structure: It implies how this content will be structured and interact with it. In the interaction design, users will be defined as interacting with the content defined above.
Layer 4 or Skeleton: We begin to visualize the different contents with their respective interactions and it is demonstrated that the proposed structure is functional.
Layer 5 or Surface: In this layer our main objective will be to ensure that all interactive and static components are distinguished, that the text is readable and that the system is consistent with experience.
These are some of the benefits that a good user experience brings:
If users have a good experience interacting with your brand, they will have better valuation of it.
The objectives of the interface are clearly defined, so it will improve that users also achieve them.
The more satisfied users there are, the greater the possibility that they will meet the objectives set out on the site.
A web or interface in general that is not designed to provide the user with a pleasant experience, hardly generates trust.
A good user experience makes it remain on the site, thereby improving the bounce rate.
We can modify design elements more easily and study how they can improve conversion.
Although there is a clear relationship between the two concepts, we should not confuse them. Usability refers to making an interface or site easy to use, while the user experience is to cause satisfaction in that site or interface.
To be able to design an attractive user experience, it is important to have clear different processes that will be important for this and to which we have mentioned previously: strategy, scope, structure, skeleton and visual content.
There are different definitions, but most agree that the user experience or UX encompasses all aspects of the interaction of end users with the company, its services and its products.
A UX designer is a professional who takes care that the user’s perception and sensations of the product or service are adequate. It is responsible for defining the means, processes and ways in which people interact with these objects or information systems.
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